To start the return process for your order, please enter your email address and the order number below. If you have any issues please email firstname.lastname@example.org and check your junk mail when waiting for a response.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 28 days of receipt of your shipment.
- They must be in original condition
- Unwashed and unworn
- In the original packaging, with all tags and labels still attached
Free gifts, promotional items or items bought from our outlet store are not returnable!
Are there any charges for return?
- We provide return labels, if this label is used for a refund we will deduct £3.99 from your refund
- Original shipping charges are non-refundable
- If you want to exchange please request a refund and re-order the correct item. We will give you your returns label free of charge
How soon will I get my refund?
- Once your return is received, inspected and approved, we will send you an email to notify you of your refund
- Once processed a credit will automatically be applied via the original method of payment within 10 working days