To start the return process for your order, please enter your email address and the order number below. If you have any issues please email hello@mammarelli.co.uk and check your junk mail when waiting for a response.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 28 days of receipt of your shipment.

  • They must be in original condition
  • Unwashed and unworn
  • In the original packaging, with all tags and labels still attached

Free gifts, promotional items or items bought from our outlet store are not returnable!

Are there any charges for return?

  • We provide return labels, if this label is used for a refund we will deduct £3.99 from your refund
  • Original shipping charges are non-refundable
  • If you want to exchange please request a refund and re-order the correct item. We will give you your returns label free of charge

 

How soon will I get my refund?

  • Once your return is received, inspected and approved, we will send you an email to notify you of your refund
  • Once processed a credit will automatically be applied via the original method of payment within 10 working days