To start the return process for your order, please enter your email address and the order number below. If you have any issues please email and check your junk mail when waiting for a response.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 28 days of receipt of your shipment.

  • They must be in original condition
  • Unwashed and unworn
  • In the original packaging, with all tags and labels still attached

Free gifts, promotional items or items bought from our outlet store are not returnable!

Are there any charges for return?

  • We provide return labels, if this label is used for a refund we will deduct £3.99 from your refund
  • Original shipping charges are non-refundable
  • If you want to exchange please request a refund and re-order the correct item. We will give you your returns label free of charge


How soon will I get my refund?

  • Once your return is received, inspected and approved, we will send you an email to notify you of your refund
  • Once processed a credit will automatically be applied via the original method of payment within 10 working days