Returns and Exchanges

Can I return my item?

We hope you love your purchase, but if you are not 100% satisfied, you can return your goods for whatever reason, provided we get them back within 28 days and in perfect, original, saleable condition with all of the original packaging and labels. Any items not returned to us in this condition will be returned to the sender.

We offer can either offer refunds or exchanges but the exchange needs to be processed by buying the alternative size and then sending the old size back which you will then be refunded for. You can do this in whichever order you prefer but please bear in mind that if you send the old size back and wait for a refund before buying the new size we can't guarantee availability of sizes by the time you re-buy. For these exchanges, we offer a free returns service but for refunds the cost of £3.99 for the return postage back to us will be deducted from your original order cost before being refunded.

We advise you keep your items in their original packaging whilst you decide to prevent any accidental damage.

Items bought from the Mammarelli Outlet store cannot be refunded, only exchanged or a credit note given and the above service with regards to free returns for exchanges from the Mammarelli Outlet store applies.

How do I return my item?

Please go to https://www.mammarelli.co.uk/a/returns to follow the steps and process your return.

You will get a confirmation email with the shipping guidelines once the return request is approved. Please check your junk folders when waiting for a response.

Please post your goods back to us within 28 days of your order arriving with you.

The items must be sent back unworn in perfect condition and with original tags and packaging.

All items returned to us are at your own risk and are charged at £3.99 per return which will be deducted off your refund.

What is your returns address?

Square House Farm, Dunham on the Hill, Frodsham, Cheshire, WA6 0ND

How long do I have to return my item?

You have 28 days to return your items in perfect, original condition with original tags and packaging.

How long will it take to process my return?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved. If approved, your refund will be processed and the credit will automatically be applied to your original method of payment within 10 working days. A fee of £3.99 will be deducted from your refund for using the returns service.

Can I return sale items?

Only full priced items may be refunded. Unfortunately sale items can’t be refunded only exchanged or a credit note.

Items bought from our outlet store cannot be refunded.

How can I get my item exchanged?

If you want to exchange, please request a refund and re-order the correct item. We will give you your returns item free of charge. Please ensure you highlight this is what you intend to do in the comments section of your returns request so that we can check and ensure you receive your free return.

Please go to https://www.mammarelli.co.uk/a/returns to follow the steps and process your return.

You will get a confirmation email with the shipping guidelines once the return request is approved. Please check your junk folders when waiting for a response.

Please post your goods back to us within 28 days of your order arriving with you.

The items must be sent back unworn in perfect condition and with original tags and packaging.

All items returned to us are at your own risk.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved. If approved, your refund will be processed and the credit will automatically be applied to your original method of payment within 10 working days.

If you do not place another order for the correct item before we have received and processed your return, a fee of £3.99 will be deducted off your refund for using our returns service.

What postage method should I use?

Once you have followed the steps in our Returns Centre, you will be emailed a label to print out and stick on your returns package. To use this service it costs £3.99 which will be deducted from your refund. Please ensure you request a receipt to track your postage.

Can I exchange sale items?

Items bought from our outlet store can be exchanged for a different size only, no refunds are issued. You will need to re-order the item in the correct size before you send and process your exchange in order to confirm that we have it in stock. You can do this by using the normal process stated above.

What if my item is faulty?

If you have received a faulty item we’re really sorry.

Please go to https://www.mammarelli.co.uk/a/returns to follow the steps and process your exchange. Once your item is received and inspected, we will send you a replacement item free of charge.

If you have any other issues please contact hello@mammarelli.co.uk